Join our team as a Service Desk Manager!
About us:
We are an innovative SaaS software company providing cutting-edge solutions to clients worldwide. Our company culture is focused on excellence, innovation, and first-class customer service.
The role:
As a Service Desk Manager, you will be responsible for overseeing and managing our technical support team. You will ensure that our customers receive high-quality, fast, and efficient support. You will work closely with our development and sales teams to ensure an exceptional customer experience.
Key responsibilities:
- Manage and supervise a technical support team
- Ensure quick and efficient resolution of customer issues
- Implement and improve technical support processes
- Collaborate with internal teams to resolve complex issues
- Monitor team performance and implement improvement plans as needed
- Provide superior support to key customers
Required qualifications:
- Proven experience in managing a technical support team
- In-depth knowledge of SaaS software and related technologies
- Excellent communication and problem-solving skills
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Strong customer orientation and ability to understand customer needs
- University degree or equivalent experience
What we offer:
- A dynamic and stimulating work environment
- Professional development opportunities
- Competitive remuneration and benefits
If you are passionate about technological innovation and want to join a dynamic team, apply now by sending your CV and cover letter to jobs@atl-software.net !